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Risk Warranty

Our risk warranty applies for the following situations: 

  • The product is not the correct one in terms of color, size or SKU (evidence is required)*
  • The shipping time exceeded 40 days
  • The parcel was lost (see more)
  • Defective quality

Please contact us to request the warranty. If your request is approved, we will initiate an exchange, return, or refund, as appropriate.

*Product photos have been retouched to improve site consistency. It is the customer's responsibility to request additional details or photos if necessary and/or believes that the color may vary.


    We provide a 7-day free return or exchange policy. You may be eligible for a refund in the following circumstances:

    • The size, color, or variant received is incorrect.
    • The product is in poor conditions
    • The product does not meet your expectations.

    Shipping costs to our warehouses in the United States or Spain must be borne by the customer; however, they will be reimbursed in the form of credit that can be used in our online store.

    The product must meet the following requirements in order for your request to be approved successfully:

    • It must be in good conditions
    • In its original packaging (With labels and barcodes)
    • Without any kind of damage
      • Water-damaged items
      • Chemically damaged items
      • Scratches
      • Used items
      • Broken items

    First contact us, and if your request is approved, we will send you instructions on how and where to send your product. Please keep in mind that products returned without prior authorization will not be accepted.

    Additional Details

    Products returned in poor condition will be returned to the customer (who must bear the reshipment costs) or a credit of 50% will be issued.

    A 5 USD fee will apply to products that are not returned in their original packaging.

    Standard Shipping will be used for exchanges. 


    You can cancel your order within the first 3hours of purchase by writing to and stating the order number and reason for cancellation. After this time, you can still send your request; however, we cannot guarantee that it will be fulfilled.

    Please keep in mind that once an order has been processed and is ready to ship, it cannot be canceled. If your order has already been shipped and cannot be cancelled, please contact us and request a return when the parcel arrives.

    Last update: 11/17/21