Frequently Asked Questions

Our materials are meticulously selected for their exceptional durability, allowing you to wear our jewelry every day with confidence. Although it's fine to get your chain wet, we recommend gently drying it with a cloth towel as soon as possible. To maintain its lasting shine and durability, be sure to keep it away from harsh chemicals, just as you would with any metal. 

Please be aware that it’s recommended to remove your Manntara piece before entering a sauna or steam room, as the extremely high temperatures can affect it.

Yes. You can wear your jewelry while working out, but we recommend drying it promptly with a cloth towel afterward. Please be aware that it’s recommended to remove your Manntara piece before entering a sauna or steam room, as the extremely high temperatures can affect it.

Green skin and rashes are often caused by jewelry made from zinc or other inexpensive alloys. We use premium materials for all of our jewelry, ensuring it’s safe and gentle on your skin under any conditions.

Our pieces are crafted from the highest quality materials, ensuring they won't irritate your skin or cause discoloration. If you have sensitive skin, our customer support team is here to help—reach out to us, and we'll guide you in selecting the perfect jewelry.

Our jewelry is carefully plated with genuine 18K gold, offering a durable and premium option that's perfect for everyday wear.

Manntara goods can only be purchased through manntara.com. We warn you to be aware of imitators, who may sell similar designs at a lesser price and of lower quality.

Yes, we ship worldwide and use the best carriers available in each country to ensure we cover every corner of the globe.

Shipping times are determined by the destination country. You can check our shipping policy here.

If you place a multiple-item order, each item may be shipped separately depending on which warehouse it is available in.

Alternatively, if one of the products in your order is in high demand, we may send your products at different times and in different packages to avoid retaining them for an extended period of time and to ensure that they are delivered to you as soon as possible.

It is sometimes more convenient for our customers to receive their products separately because it is less likely that they will be retained by the customs authority, resulting in a longer waiting time and/or the collection of additional taxes.

Yes, we offer shipping to APO, FPO, and PO boxes.

First of all, try using a different credit card. Make sure the "online purchases" option is enabled.

A credit card can be declined for a number of reasons:

• The card has expired

• You used your entire line of credit

• You exceeded your daily charge allowed

• A computer at either end of the transaction is having technical problems

• You tried to make a purchase through a new or unknown device

• You tried to make a purchase using a wi-fi connection other than the one in usual use

• The billing location (country or city) does not match the location from which the order was placed

• The shipping address is within a radius greater than 25 km from the location from where the order was placed

• You are using a browser in incognito mode

• You are using a VPN.

Additionally, there are specific events that could alarm some anti-fraud systems and make the payment rejected:

If you have problems with any card, please try from another device or use other card or payment method.

We do not accept cash on delivery payments since third-party courier providers are not allowed to accept customers' payments.

We recognize that these payment methods are reliable since they provide consumers with security and confidence; however, we are partnered with Verifone and PayPal, two of the most secure credit card payment gateways in the world.

Both have a support team that will safeguard any purchase at manntara.com from any unanticipated circumstances.

Discount codes must be used at checkout and can be used only once per order.

At manntara.com, there are two types of warranties that apply to all of your orders:

1. The Risk Warranty

It covers any unexpected circumstances that arise during shipping or within the first seven days after your order arrives, such as:

• The product is not the correct one in terms of color, size, or SKU (evidence is required)
• Defective quality
• The shipping time exceeded 40 days
• The parcel was lost (see more)

Learn more about the Risk Warranty here

2. The Lifetime Promise

This one will cover any repair or replacement you order may need. Learn more about The Lifetime Promise here.

You can change the shipping address within the first three hours of purchase by contacting us and including the order number and the new address in the mail.

After 3 hours you can still request to change your address; however, if your order has already been prepared and is ready to be shipped we cannot guarantee that your request will be approved.

You can cancel your order within the first 3 hours after purchase, for this, write to us at support@manntara.com including the order number and reason for cancellation. After this time you can still request the cancellation of the order; however, we cannot guarantee that the request will proceed successfully.

Please note that an order cannot be canceled after it has been processed and is ready to be shipped. If your order has been shipped and cannot be canceled, please contact us again and request the return of the product when it reaches you.

For more information, please see our Returns Policy

We provide a 14-day return or exchange policy. You may be eligible for a refund in the following circumstances:

• The size, color, or variant received is incorrect.
• The product is in poor conditions

• The product does not meet your expectations.

Shipping costs to our warehouses must be borne by the customer; however, they will be reimbursed in the form of credit that can be used in our online store.

The product must meet the following requirements in order for your request to be approved successfully:

• It must be in new condition
• In its original packaging (With labels and barcodes)
• Without any kind of damage
  • Water-damaged items
  • Chemically damaged items
  • Scratches
  • Used items
  • Broken items

Send an email to support@manntara.com to request a return. If your request is approved, we will send you instructions on how to ship the product and where to send it. Please keep in mind that products returned without prior authorization will not be accepted.

See more at our refund policy