LEATHER BAGS	Free
Worldwide	3-7 days
REST OF ITEMS	Free	Express
US, Canada	5-10 days	3-6 days
Mexico	5-12 days	3-7 days
AU, NZ	5-15 days	3-7 days
UK	5-7 days
Germany, France, Spain	5-10 days
Austria, Belgium, Finland, Ireland, Switzerland Sweden	7-15 days	3-7 days
Denmark, Luxembourg, Netherlands, Portugal, Italy	5-12 days	3-7 days
Norway, Croatia, Greece, Estonia, Latvia	9-17 days	3-7 days
Poland, Hungary, Slovakia, Bulgaria, Lithuania, Czechia	7-15 days	3-7 days
Israel, Singapore, Malaysia	7-14 days	3-7 days
Egypt, South Africa	15-30 days
Rest of world	15-60 days

 

Shipping times depend on the location from which the order is placed and the time of purchase, being that in times of greater or lesser demand, these can vary.

If your parcel does not arrive within the estimated delivery time, please get in touch with us at support@manntara.com so we can give you a solution.

Please take into consideration processing time, which could take up to 4 days before your order is dispatched. 

  

Tracking

After placing an order, you will receive your tracking code within a maximum period of 72 hours.

Due to the large volume of orders, we are unable to track each and every one of them at the same time, so it is the customer's responsibility to follow up throughout their journey in case of any inconvenience.

If you are unable to track your order, please wait 1 to 3 days after purchase before contacting us; this is the maximum amount of time it takes for an order to be prepared for shipment and thus have a tracking code assigned.

  

Delays

If you are unable to track your order, please contact us. If your order is at the destination country but is taking a long time to be delivered, it may be held at customs.

We will take care of doing the necessary procedures to be able to release it as soon as possible.

A parcel that has complied with all the rigors of the law of both the place of origin and the place of destination must be released in a few days. However, sometimes customs controls are strict; hence a package may be retained for a few more days. We are not responsible for delays caused by your local customs authority.

Additional information

In some cases, local couriers may contact you requesting additional information in order to deliver your order. If you don't collaborate in this process or the courier is unable to contact you, the delivery time may be extended, which would not be Manntara's responsibility. 

Note: We are not responsible for any delays or inconveniences caused by incorrect shipping addresses or contact information, adverse weather, customs control, or transit incidents.

  

Lost parcels

Packages can become lost on the road as a result of human error, accidents, and other factors.

• If your item was not delivered and has been in transit for more than 40 days with no updates, it is likely that it has been lost. In this instance, you can contact us for a refund or for the product to be shipped again.

• If your order is marked as "delivered" on the tracking page but you have not received it, you have up to 7 business days to notify us; otherwise, the courier would assume there were no issues with delivery and the case will be closed, with no way to open a dispute to further investigate the situation. We will not be able to assist you or make any guarantees after this time has passed.

• We are not liable for incomplete orders that were delivered and signed without being verified by the customer first.

  

Taxes & Fees

Our online store's prices are tax-free; nevertheless, your local customs authorities may (in certain situations) charge additional fees to allow the items to enter their final destination, which will be determined by themselves.

Customs clearance and processing costs, which are not related to customs taxes, may apply depending on the parcel. These fees are more typical with certain logistical services (Premium Shipping or DHL), as well as for specific products (Leather Bags and Bags).

Manntara is not responsible for the payment of the above-mentioned additional charges; they are the customer's responsibility and will not be reimbursed by us. We are also not liable for any delays imposed by your local customs office.

  

About Post Offices

We deliver our customers' orders using a variety of logistic solutions, depending on availability and proximity to the destination. These businesses are independent of Manntara and have their own set of policies. If customers believe it is necessary, they should request the postal office policies for each of their orders.